Making dreams come true for 18 years | 1999-2017
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Frequently Asked Questions

How long does delivery take?

Delivery varies depending on the product ordered.
Experience Vouchers
If you have selected an email voucher, whilst most of these arrive within a few minutes, please allow up to 2 hours for delivery to the email address mentioned in your order. If you haven't received it in this time, please check your spam or junk email as sometimes our emails end up in here.

Paper or USB gift boxes
Delivery of postal vouchers to UK addresses usually takes 1-2 working days as these are sent via First Class post. Please allow 5 working days before contacting us if you haven't received it. Delivery to other countries may take longer and we would always suggest requesting an email voucher whilst you are ordering.

Tangible Products (name a star/hampers/newspaper gifts/etc)
Delivery information varies depending on the product you have ordered. Please refer to the product description for more information.

Non-Receipt
We're sorry to hear you've not received your order yet. Please contact us with your order number or the email address you used to place your order and we'll be more than happy to assist further!

Frequently asked questions
Here you can find help on things like exchanging and upgrading your gift certificates, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here

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